What it looks like
- You’re adding something new, like a lab, a product or a new trade, and the current team is supposed to absorb it.
- A second location is opening, and the first one still runs on what’s in a few people’s heads.
- You bought a business or a franchise, and the way it ran left with the old owner.
- You’re starting a company and doing every job yourself.
- There’s a date on the calendar, and no plan for who does what on day one.
Whatever you’re taking on, the structure gets set in the first few months. Build it on purpose, or it forms around whoever is closest to the work.
What I do
- Start with what’s real: what the new piece has to do, or for a business you bought, how it actually runs today.
- Decide who owns what: roles, decisions and handoffs, before anyone gets hired into a guess.
- Write the few processes that matter most, short enough that people actually use them.
- Set up the systems and the numbers: what gets tracked, where it lives, and who sees it.
- Stay through the first stretch and adjust once real work hits it.
Rolling out new software as part of it? That’s covered on the systems page.
I’ve done this from the inside
I co-founded a company and built the system it runs on from scratch, and I scaled a multi-market firm past $10M as VP of Operations and co-owner.
Most of this work is a fixed-scope project. If you know what you’re taking on, we scope it once, agree on the price up front, and get it done. No diagnostic needed first.
Questions owners ask
I just bought a business or a franchise. Can you help me run it?
Yes. The first months after a purchase are when the old owner’s way of doing things either gets written down or gets lost. I map how it actually runs, set up roles and the numbers, and build the routines that let you run it without guessing. A franchise comes with a playbook; the work is making it run in your location, with your people.
We’re adding a new service. Is that something you help with?
Yes. A lab, a product, a new trade, a new kind of customer: whatever you call it, it needs an owner, a process, a price that covers the cost, and numbers you can see. Setting that up before launch is far cheaper than cleaning it up after.
Do you work with startups?
Yes. Early is the cheapest time to set up roles, process and the numbers, before habits form around the founder.
Can you help open a new location?
Yes. The goal is a location that runs the same way as the first one, without you living there: clear roles, written standards, the numbers and a weekly rhythm.
Is this a fixed-price project?
Usually. When the scope is defined, we price it up front at a fixed fee. If it isn’t defined yet, we start by defining it.
Start with a conversation.
Tell me what keeps not getting done. You’ll leave with at least one thing to act on, whether we work together or not.
Rather not book yet? Take a quick check or leave your details and I’ll reach out.